Effective Organizational Culture

low cooperationmodest cooperationhigh cooperation
messengers shotmessengers neglectedmessengers trained
responsiblities shirkednarrow responsiblitiesrisks are shared
bridging discouragedbridging toleratedbridging encouraged
failure -> scapegoatingfailure -> justicefailure -> enquiry
novelty crushednovelty leads to problemsnovelty implemented

An effective culture is one that processes information effectively. Things like Blameless post-mortems are essential to that goal. Another powerful tool is turning failure into a positive through inquiry; indeed, effective organizations regularly cause controlled failures in order to learn from them.

If information can be processed effectively, then a culture of continuous processing of information leads to a culture of continuous improvement.


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