Effective Organizational Culture
|low cooperation||modest cooperation||high cooperation|
|messengers shot||messengers neglected||messengers trained|
|responsiblities shirked||narrow responsiblities||risks are shared|
|bridging discouraged||bridging tolerated||bridging encouraged|
|failure -> scapegoating||failure -> justice||failure -> enquiry|
|novelty crushed||novelty leads to problems||novelty implemented|
An effective culture is one that processes information effectively. Things likeare essential to that goal. Another powerful tool is turning failure into a positive through inquiry; indeed, effective organizations regularly cause controlled failures in order to learn from them.
If information can be processed effectively, then a culture of continuous processing of information leads to a culture of continuous improvement.